![]() ![]() ![]() Android was not designed to sync to your is designed to sync to a server. The native apps simply don't have the capacity to do what Outlook does on your desktop.Ĭorporate email is a nice feature added that allows the majority of companies to at least look at the Droid as a business tool.but you have to use exchange enterprise features and a lot of small businesses simply don't know how. I tried Companionlink and it did not do what I wanted but I can't blame the app. People also have to understand that Droid (android phones for that matter) don't work like Windows phones or Blackberry. "Through" Calendar sync is coming soon, but like Contacts will be limited to what the native apps can handle which doesn't include all Outlook recurring types. So you have a choice, get your $40 back, or just go "Update" your software to get the contacts sync that you need. If you have fewer than 2000 contacts, just "Update" your software and the current "through" sync will work fine for you. Apparently that left a searing impression in many people's minds that it was missing. We restored the Through sync after 6 days. I didn't realize people assume a company is not working on a product, or responding to notes. We didn't have a control screen in place to choose, and I knew we could get one in within a week. So I cut off the contacts to suit those people. We got a lot of low star ratings in the marketplace from people who could not sync their full contact list. There was a significant issue as we work to put the right UI in place. There was only a brief period where sync to native Contacts were not supported. At CompanionLink, we truly don't want anyone to feel they wasted money on our product. ![]() Just email me privately with your info and I can credit the card back if less than 90 days, or write a check if more than 90 days. Gaga I'm so sorry you had a bad experience.ĬompanionLink will be happy to refund your $40. We certainly want to work for everyone's business, and make sure they get the synchronization they need from PC to their new phone. Or if you don't get the service you expect, just email me mailto. We don't do it with Droid because the Droid Calendar API is unpublished, and so is currently no official way to make an app that writes to the Droid Calendar.Īnyone is free to call our tech support 50 hours 7am-4pm Pacific Time. We do it with BlackBerry, iPhone and Windows Mobile. We have a wireless sync technology that could bypass Google and sync from your PC to your Phone in realtime. Last I looked at the Google Data API we still lacked the needed functions. We have realtime sync for a number of our devices, and we implement whenever possible. I too would love Google to be realtime sync. It is a very high priority that all Google events show the same time as Outlook events using any version of Outlook, and any method for event creating including through Exchange and by meeting invites. ![]() My employee did the wrong thing, and should have reported the issues upstream for my QA to look at and see what is not working right. Without people reporting things I'm not sure if we'd see all the changes. Google Calendar is a work in progress, so for something we fixed two years ago, we often see Google modify the server side without notice. We have a lot of code to work around things the API won't do. The Google Calendar API, now 3 years old, is notorious for time zone and DST issues. For Droid, our current software goes through the Google Calendar and Contact API. I'm sorry to see you find our growing pains.ĬompanionLink techs support all smartphones, including BlackBerry, iPhone and Droid. Any time you get ten individuals working hard, some for many years, it becomes a work in progress. Does it run the way I want to? Certainly not. This is a US based staff that is well paid and gets health benefits, so our tech department is a half-million per year operation by itself. That means 20 calls and 30 emails for every person. CompanionLink currently runs a call center with ten techs, and they handle an average of 200 calls and 300 emails per day. We are a boutique shop, but moved past the two people phase back in 1988. You can email me directly at mailto: and I can extend your evaluation and get you the real answer by about 11am Pacific time today (Friday Nov 27). I've pushed your comments to my QA team for examination. AAY56, I'm very sorry you got such poor tech support from our organization. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |